IT support technician

-Log, prioritise, and resolve incoming helpdesk tickets, phone calls,
and emails in line with company Service Level Agreements (SLAs)
-Maintains a comprehensive log of work in progress, calls received, actions taken and problems detected. Reports on commonly occurring queries to identify and detect underlying problems

-Image, configure, deploy, and troubleshoot employees and clients equipment and devices
-Provides technical support to users by advising them on how to resolve hardware & software problems
-Installs and upgrades hardware, cables, operating systems and appropriate software as required

-Administer user accounts, group permissions, and password resets within Active Directory and Microsoft 365 / Azure AD.
-Facilitates user access to systems and refers more complex or intractable problems to appropriate IT professionals
-Install, update, and support standard business applications, including Microsoft 365, communication tools (Teams/Slack)

-Diagnose and resolve local connectivity issues involving Wi-Fi, Ethernet, patch panels, and basic routing.
-Researches possible solutions in user guides, technical manuals and other documentation;